Privacy Policy

01 Introduction

Alexabet88 ("we", "us", "our", "the Platform") operates as an online sports betting, live casino, and electronic gaming platform. As part of our service delivery, we collect and process certain personal data relating to registered users and visitors to our platform. We take our responsibilities as a data controller seriously and are committed to handling all personal information with transparency, care, and in accordance with applicable data protection standards.

This Privacy Policy ("Policy") applies to all personal data collected through the Alexabet88 website, any associated mobile interface, customer support channels, and related services. It sets out clearly what data we collect, the purposes for which it is processed, the legal basis for such processing, how long we retain it, who it may be shared with, and the rights available to you as a data subject.

This Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference and together constitute the full framework governing your use of the Alexabet88 platform.

02 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, email address, phone number, payment information, and device identifiers.
• "Data Controller" means Alexabet88, the entity that determines the purposes and means of the processing of personal data collected through the Platform.
• "Data Processor" means any third party that processes personal data on behalf of Alexabet88 in accordance with documented instructions.
• "Data Subject" means the natural person (i.e., the registered user or platform visitor) to whom the personal data relates.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "KYC" means Know Your Customer — the identity and age verification process conducted by Alexabet88 in accordance with its compliance and anti-moneylaundering obligations.
• "Cookies" means small data files placed on a user's device by a website, used to remember preferences, session information, and usage behaviour.

03 Information We Collect

Alexabet88 collects personal data through several means: information you provide directly when registering or using the Platform, data generated automatically through your use of our services, and in certain cases, information received from third-party service providers. The categories of personal data we collect are set out below.

3.1 Information You Provide Directly

• Registration data: Full name, date of birth, residential address, email address, phone number, and chosen username.
• KYC verification documents: Government-issued identity documents (e.g., Malaysian NRIC/MyKad, passport), proof of address (e.g., utility bill, bank statement), and where required, source-of-funds documentation.
• Payment information: Details of the payment method used for deposits and withdrawals — including e-wallet account identifiers (Touch 'n Go eWallet, GrabPay, Boost), bank account details for FPX or DuitNow transactions, or cryptocurrency wallet addresses. We do not store full payment card numbers.
• Support communications: Records of your correspondence with our customer support team via live chat or email.
• Responsible gambling preferences: Deposit limits, self-exclusion requests, and cool-off period settings submitted by you through your account.

3.2 Information Collected Automatically

• Device and access data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: Pages visited, games accessed, betting activity, session duration, click patterns, and navigation paths within the Platform.
• Location data: Approximate geolocation derived from your IP address, used for fraud detection and jurisdictional compliance checks.
• Cookie and tracking data: Session cookies, preference cookies, analytics identifiers, and similar technologies as further described in Section 8.

3.3 Information from Third Parties

• Payment service providers: Transaction verification and fraud signals from DuitNow, FPX, and e-wallet providers to confirm deposit and withdrawal authenticity.
• Identity verification providers: Results of automated KYC and age-verification checks conducted by third-party compliance partners.
• Fraud and security services: Risk scores and device fingerprints from fraud-detection platforms used to protect the integrity of the Platform.

04 How We Use Your Data

Alexabet88 processes personal data only for defined, legitimate purposes. The table below summarises the primary purposes for which your data is used and the corresponding legal basis in each case.

We do not use your personal data for automated decision-making that produces significant legal effects without human review, except as required for fraud prevention and KYC compliance, where applicable safeguards are in place.

05 Legal Basis for Processing

Alexabet88 relies on one or more of the following legal bases when processing your personal data:

• Contract performance: Processing is necessary to perform the contract between you and Alexabet88 — specifically, to provide you with access to the Platform, process your transactions, and administer your account.
• Legal obligation: Processing is required to comply with applicable legal requirements, including KYC identity verification, anti-money-laundering obligations, and responsible gambling regulations under our licensing framework.
• Legitimate interest: Processing is carried out for Alexabet88's legitimate business interests — including fraud prevention, platform security, and analytics — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on consent (e.g., for sending marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing. To withdraw consent, contact [email protected] or update your communication preferences in your account settings.

06 Data Sharing & Disclosure

Alexabet88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers: Malaysian payment processors including DuitNow, FPX operators, Touch 'n Go eWallet, GrabPay, Boost, Maybank, CIMB, Public Bank, and Hong Leong Bank, as necessary to process your deposits and withdrawals.
• KYC and compliance partners: Third-party identity verification and age-checking services engaged to fulfil our legal KYC obligations.
• Fraud detection and cybersecurity providers: Specialist service providers engaged to protect the integrity and security of the Platform and its users.
• Gaming software providers: Certified game studios and live casino operators who supply gaming products on the Platform and may receive anonymised or pseudonymised usage data for game performance purposes.
• Regulatory and law enforcement authorities: Where we are required by applicable law, court order, or regulatory directive to disclose personal data to competent authorities.
• Professional advisers: Legal, financial, and compliance advisers retained by Alexabet88, who are bound by confidentiality obligations.

07 Data Retention

Alexabet88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The general retention periods applicable to different categories of data are as follows:

• Account and registration data: Retained for the duration of the active account relationship, and for a minimum of five (5) years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• KYC verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Transaction and wagering records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: Retained for three (3) years from the date of the last interaction, or longer where required for dispute resolution.
• Cookie and analytics data: Session cookies expire at the end of each browsing session. Persistent analytics identifiers are retained for a maximum of thirteen (13) months.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

08 Cookies & Tracking Technologies

Alexabet88 uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device when you visit a website. They help us deliver a functional, personalised, and secure experience.

Types of Cookies We Use

• Strictly necessary cookies: Essential for the operation of the Platform, including maintaining your login session, processing transactions, and enforcing security controls. These cannot be disabled.
• Functional cookies: Allow the Platform to remember your preferences such as language settings, game preferences, and responsible gambling configuration.
• Analytics cookies: Used to collect anonymised data about how users interact with the Platform, which pages are most visited, and how sessions progress. This helps us improve platform design and user experience.
• Security and fraud-detection cookies: Used to detect and prevent fraudulent access attempts, bot activity, and multiple-account creation.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. We do not use third-party advertising or retargeting cookies.

09 Data Security

Alexabet88 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields (including payment information and KYC documents) at rest.
• Role-based access controls ensuring that personal data is accessible only to authorised personnel with a documented operational need.
• Regular penetration testing and vulnerability assessments of our platform infrastructure.
• Multi-factor authentication requirements for internal access to systems containing personal data.
• Incident response procedures for identifying, containing, and notifying affected parties in the event of a data breach.

While we take all reasonable steps to safeguard your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us at [email protected] if you suspect any unauthorised access to your account.

10 Your Rights

As a data subject, you have a number of rights in relation to the personal data we hold about you. These rights are subject to applicable limitations and exemptions under the relevant data protection framework. Your rights include:

• Right of access: You may request a copy of the personal data we hold about you, together with information about the purposes and legal bases for its processing.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected and there is no overiding legal basis for its retention.
• Right to restriction of processing: You may request that we restrict the processing of your personal data in defined circumstances while a dispute or query is resolved.
• Right to data portability: Where processing is based on your consent or on contract performance and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or carried out for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact us at [email protected]. We will respond to all verified requests within thirty (30) calendar days. Requests may require identity verification before we can action them. There is no charge for exercising your rights, except in cases of manifestly unfounded or excessive requests, where a reasonable administrative fee may apply.

11 Minors & Age Restriction

Alexabet88 is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from persons under the age of 21. All account registrations are subject to mandatory KYC age verification, and accounts where the user cannot confirm eligibility will be suspended pending verification.

If you are a parent or guardian and believe that a minor may have submitted personal data to Alexabet88, please contact us immediately at [email protected]. We will investigate and, where confirmed, promptly delete all data associated with the minor's account and close that account.

We encourage parents and guardians in Malaysia to make use of parental control software and to maintain awareness of the online activities of minors in their household. Play responsibly — 21+ only.

12 International Data Transfers

Alexabet88 operates as an internationally licensed platform and may transfer personal data to third-party service providers located in jurisdictions outside Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, including:

• Transfers to recipients located in jurisdictions recognised as providing an adequate level of data protection under applicable standards.
• Contractual data protection clauses incorporated into agreements with international data processors, requiring them to apply data protection standards equivalent to those applicable Alexabet88.
• Data minimisation practices — ensuring only the minimum data necessary for the relevant processing purpose is transferred internationally.

By using the Alexabet88 platform, you acknowledge that your personal data may be processed and stored on servers located outside Malaysia. We take all reasonable steps to ensure that such transfers are conducted securely and in compliance with applicable data protection requirements.

13 Policy Amendments

Alexabet88 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our operating structure. Material changes to this Policy will be notified to registered users via email or a prominent notice on the Platform no fewer than seven (7) days prior to the updated Policy taking effect, except where an immediate change is required for legal, regulatory, or security reasons.

The date of the most recent revision is indicated at the top of this page. We recommend bookmarking this page and reviewing it periodically. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.